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Dec 13, 2018

This report of findings and recommendations is part of a bigger study delivered to the Field Museum of Natural History in Chicago by Slover Linnet's researchers in November 2014. We want to share it here because it's interesting to see the way they studied the museum's visitors behavior to have an understanding of the impact of new technologies to engage with people. The study payed special attention to the different ways people engaged with the institution using new technologies offered by the museum. This report encapsulates the key findings of that research.


Capacity Interactive and WolfBrown presented in 2017 with this study providing new data-driven insights on ticket buyers for performing arts events. The results are based on almost 27,000 responses to an online survey from patrons of 58 performing arts organizations across the US and Canada. This white paper presents key findings from WolfBrown’s analysis of the data along with insights from Capacity Interactive that suggest practical applications for digital marketing.


Nov 08, 2018

This case study originally released in 2011 describes how the Steppenwolf Theatre Company has addressed the vexing problem of falling ticket subscription rates by developing deeper relationships with both subscribers and non-subscribers. To that end, it launched an experiment centered on promoting a dialogue among audience members and the artists about the process of creating theater. Audience members took part in nightly post-show discussions, attended special thematic events and were offered access to a rich selection of online content—including videos, podcasts, blogs, articles and slide shows—in which the artists talked about their work from a variety of perspectives.

The result: During a two-year period, many audience members who used to attend only one performance per season bought tickets to two, three or more shows. At the same time, the relationship-deepening initiatives had the added benefit of supporting high subscriber renewal rates.

This report is part of a set of case studies and reports looking at the efforts of arts organizations that received Wallace Excellence Awards to reach new audiences and deepen relationships with current ones.


Oct 04, 2018

Produced in conjunction with Museums & The Web, this 15 page report draws on the views of more than 70 professionals working in museums across the world to explore the digital strategies of today’s museums and how they link to visitor engagement plans and focus areas for investment.

The report includes:

  • Audience engagement strategies: online and onsite
  • The start of B.Y.O.D. in museums
  • Evaluating mobile tours at: Tate Modern, UK, The Met, USA & Bristol Museums, Galleries & Archives, UK
  • Making the most of digitalisation
  • Case study: J. Paul Getty Museum, LA