Oct 04, 2018

Produced in conjunction with Museums & The Web, this 15 page report draws on the views of more than 70 professionals working in museums across the world to explore the digital strategies of today’s museums and how they link to visitor engagement plans and focus areas for investment.

The report includes:

  • Audience engagement strategies: online and onsite
  • The start of B.Y.O.D. in museums
  • Evaluating mobile tours at: Tate Modern, UK, The Met, USA & Bristol Museums, Galleries & Archives, UK
  • Making the most of digitalisation
  • Case study: J. Paul Getty Museum, LA


Recommended resources

By Shelley Bernstein, Vice Director of Digital Engagement & Technology Brooklyn Museum
Feb 13, 2018

Shelley's talk will explore a new initiative at the Brooklyn Museum which empowers visitors to ask questions using their mobile devices as they explore the galleries with a team of art historians and educators answering incoming queries during a person’s visit.

This three year project, funded by Bloomberg Philanthropies as part of their Bloomberg Connects program, launches in June 2015. Shelley will discuss the Museum’s shift to a user-centered approach for project concept, design, and build; agile planning methodology is being used to test ideas directly with visitors. Shelley will talk about the iterative process in bringing this project to the floor and lessons learned in the early days of program.

Nov 08, 2018
By The Wallace Foundation
Nov 08, 2018

This case study originally released in 2011 describes how the Steppenwolf Theatre Company has addressed the vexing problem of falling ticket subscription rates by developing deeper relationships with both subscribers and non-subscribers. To that end, it launched an experiment centered on promoting a dialogue among audience members and the artists about the process of creating theater. Audience members took part in nightly post-show discussions, attended special thematic events and were offered access to a rich selection of online content—including videos, podcasts, blogs, articles and slide shows—in which the artists talked about their work from a variety of perspectives.

The result: During a two-year period, many audience members who used to attend only one performance per season bought tickets to two, three or more shows. At the same time, the relationship-deepening initiatives had the added benefit of supporting high subscriber renewal rates.

This report is part of a set of case studies and reports looking at the efforts of arts organizations that received Wallace Excellence Awards to reach new audiences and deepen relationships with current ones.

Jul 26, 2018
By Abi Laughton
Jul 26, 2018

One of the best things of being a Tate Member is the Welcome Pack and specially the Oyster Card, which you can use for example in the parking lot or when buying in a store, always showing with it that you are part of the Tate. 

Abi Laughton Tate Britain Marketing manager will focus her paper on carrying out an effective program of partners and build lasting relationships with visitors.

This Abi´s Laughton presentation in #MarketingArtes14.